Pre-sales and general questions

Why use Ethel instead of an off-the-shelf tablet?

2023-12-18T11:40:24+00:00

ETHEL is an extra-large touchscreen tablet with a range of intuitive features that makes it an ideal partner for technology enabled care. While Ethel has many of the same features of an off-the-shelf tablet, it has been designed specifically with those who need a little extra assistance to maintain a good standard of independent living [...]

Why use Ethel instead of an off-the-shelf tablet?2023-12-18T11:40:24+00:00

Does the Ethel require any usernames or passwords?

2020-09-21T16:09:46+01:00

ETHEL users will not need a username or password to use their Ethel device. Its clever security features mean that it keeps things simple and allows access to the Ethel features without having to enter login details. For friends, family and staff who wish to contact a user through the Carer App, a username and [...]

Does the Ethel require any usernames or passwords?2020-09-21T16:09:46+01:00

Does Ethel work in different timezones?

2020-09-21T16:07:56+01:00

Yes, Ethel will take different time zones into account and will allow staff or family members to connect with ETHEL users even when in different time zones. Carers/family can schedule notifications as normal in the ETHEL user's local time.

Does Ethel work in different timezones?2020-09-21T16:07:56+01:00

How secure is Ethel?

2020-09-21T16:05:55+01:00

ETHEL is a highly secure solution that uses several layers of protection to ensure both security and ease of use. All content is stored in the cloud and any videos or photos that are stored locally are encrypted. The ETHEL solutions can be deleted or suspended remotely. Only people on your contact list can call [...]

How secure is Ethel?2020-09-21T16:05:55+01:00

I no longer wish to use the Ethel, what now?

2020-09-21T16:05:10+01:00

In the unfortunate event of a family member's passing away or no longer being able to use an ETHEL, please discuss this with the provider organisation that gave you an ETHEL. If you purchased an ETHEL directly from us, please give us a call to discuss (We have standard contracts, but we also have a [...]

I no longer wish to use the Ethel, what now?2020-09-21T16:05:10+01:00

How does Ethel differ from an iPad or other tablet technology?

2020-09-07T14:12:47+01:00

Ethel is safer and easier for the elderly to use than an iPad, tablets or computers because it was designed specifically for older people. It provides them with exactly what they need to connect with family and manage their own care. All information is pushed to the device and automatically displayed with large buttons and [...]

How does Ethel differ from an iPad or other tablet technology?2020-09-07T14:12:47+01:00
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