ETHEL users will not need a username or password to use their Ethel device. Its clever security features mean that it keeps things simple and allows access to the Ethel features without having to enter login details.

For friends, family and staff who wish to contact a user through the Carer App, a username and password will be required. This is because we aim to keep things as safe and secure for the user as possible, enabling them to contact only those users who have been pre-approved by the account admin.